>>521974I'll explain it in simple terms, basically its customer service BS; you HAVE to be nice and helpful and pay attention to incoming people, even if you have to go out of your way to do so, because that's what they expect, and anything less results in bad reviews and people complaining to the manager or owner. Obviously most people are thankfully not like that, but you'll always get some PMS cunt that decides you haven't been kissing their ass enough and complains anyway, which results in possible negative publicity, which hurts sales and whatever. Hence micro-managing.